Avernum 2 Updates and Tech Support On this page, you will be able to find all of the latest bug alerts and updates for Avernum 2 for both Macintosh and Windows. Also, at the bottom of this page you'll find instructions about how to reactivate the Avernum 2 Character Editor. Restoring a Lost Registration If you have registered this game but your copy is currently saying that it is unregistered, you can get a replacement registration key for free. The form to request a new key is here. Support for Windows The latest Windows version of Avernum 2 is v1.0.1. Download this full version from the Avernum 2 index page. Other Windows Issues Installing From CD On Windows Vista Some of our older CDs have problems installing on Vista, the newest version of the Windows operating system. If you have problems, follow these steps: Insert the CD. Open "Computer" in the Start menu. Right-Click on the CD and select Explore. Run the installer program (the application that has Install at the beginning of the name). Game crashes when starting a new game in Vista When attempting to start a new game while using the Vista version of the Windows operating system, the game will crash. You can fix the problem by upgrading to the newest version. Alternately, there is a workaround. Right-click on the game shortcut on the desktop. Select Properties on the menu that appears. Select the Compatibility Tab. Select the "Run this program in compatibility mode" check box. Select "Windows XP (Service Pack 2)" from the menu below. The game should now run properly. Support for Macintosh The latest Mac version of Avernum 2 is v2.0. This version makes Avernum 2 fully OS X native. Download this full version from the Avernum 2 index page. This program is not compatible with Macintosh OS X 10.7 (Lion) and later. For more details, consult our Compatibility Guide. Incompatibility With MacBooks With the GMA X3100 Graphics Chip This game was written to run on Macintoshes running in Thousands of Colors mode. Unfortunately, the newest MacBooks (with the GMA X3100 graphics chip) do not support this mode. For that reason, this game is no longer supported on this hardware. Performance Problem On Intel Macintoshes Some users of Intel Macintoshes running OS X Tiger 10.4.8 to 10.4.10 have reported poor performance of Avernum 1-3. It's not a universal problem, but it isn't rare either. It appears to be due to a flaw in Apple's Rosetta software for running older applications. This problem is no longer present in OS X Leopard. Upgrading to the new operating system will solve the problem, as long as your machine can run in Thousands of Colors mode. Program Not Launching Correctly On Newer Macs Some of our older games and installers will not run properly on newer Macintoshes. Trying to run the game/installer will give an error. This problem is caused by the name of the program not ending in .app. To fix the problem, change the name of the program so it ends in .app. If you are trying to run an installer from a CD, copy it to your machine, change the name so that it ends in .app, and run it. If Avernum 2 isn't running for you, there are several steps you can take which almost always fix problems. Read about them in the General Troubleshooting FAQ. Reactivating the Character Editor You can turn off the character editor permanently. Should you have done this and want your character editor back, this is how to restore it: If using a Macintosh, throw away the "Avernum 2 Prefs " file in the Preferences folder. If using Windows, delete the "Avernum2" (or "Avernum2.dat" if you changed the settings to turn on file extensions) file in the Avernum 2 Data folder. Please note if you have registered the game, this might unregister it. If your game becomes unregistered, contact us for a new key by calling 206.789.4438 or emailing spidweb@spiderwebsoftware.com. There is no charge for this but please include the name you registered under, which game you need a new key for and your current registration code (located in the lower right hand corner of the title screen).